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May 18, 2017 Health & Wellness

Is Recycling Right for Your 911 or Operations Center?

In the spirit of Earth Day (belated), the Watson Consoles team participated in the second Watson dumpster dive.  We learned that simple improvements to our disposal habits will have high impact on both the bottom line and the health of the oceans, streams and forests we love. Our finding might inspire you to think about your trash differently, too.

May 17, 2017 Future-Proof

Grounding Systems — protecting your PSAP against lightning and power surges

May 09, 2017 Future-Proof

Future Proofing the 21st Century PSAP with Multi-Monitor Arrays

Technology evolution continues to be a large part of planning and maintaining efficient PSAPs and Operations Centers. Over the past few years we have seen an increased need to provide immediate monitor array solutions that will also work for imminent upgrades. Here are a few of the top questions our customers ask:

Treadmills at your Dispatch Console: The Good, the Bad, and the Ugly

As our collective pursuit of ever healthier work environments carries on, I wanted to take a moment and summarize Watson’s perspective and learnings on the controversial topic of treadmills at your dispatch console.  Since the early 90’s, we have designed our products to encourage healthy lifestyles and adopted many of the best practices as part of our core culture and it came as a surprise to many that we took a skeptical (and practical) stance on treadmill desks.

Feb 10, 2017 Future-Proof

Future-Proof Your Dispatch Center Consoles

  What does ‘Future-Proof’ mean? At the highest level, the concept of future-proofing is to design a product in such a way that it is unlikely to become obsolete.  In reality, very few, if any products are truly future-proof; however, a manufacturer’s commitment to the principles of future-proofing can drastically extend the life of a given product. The factors for determining the usable life vary from product to product and depend in large part to external factors. 

Feb 03, 2017 Environmental Controls

Best Heating & Cooling Options for Dispatch Consoles

If you work in a dispatch center you know all about the battle of the thermostat. There is a regular struggle between the folks that are too hot and the ones that are too cold. Environmental controls that regulate cool air flow and heat are the best solution for keeping front line emergency dispatchers comfortable and actively focused during shift work.  Let's take a quick look at the options available, the applications, and important things to keep in mind about environmental controls when purchasing new dispatch consoles.

Dec 06, 2016 ergonomics

The Myth of the "Ergonomic Edge"

Do I need ergonomic nosing on my dispatch console? A customer recently asked me about a blog post they read that focused on “ergonomics in the public safety dispatch center” and sited “ergonomic nosing” as an important feature for their dispatch consoles.

Jul 02, 2015 PRODUCT UPDATES

PIEZO ANTI-COLLISION ADDED TO MERCURY CONSOLES

Watson Dispatch - Mercury PiezoTechnology from Watson on Vimeo.

Mar 23, 2015 PRODUCT UPDATES

MERCURY USER GUIDE VIDEO

Take a minute to learn about the great user features built into our Mercury Consoles.

Aug 12, 2014 PROJECT PROFILES

NORTHWESTERN UNIVERSITY

Mercury is a natural fit for Northwestern University's state of the art Dispatch & Communications center. This compact center was designed from the ground up to incorporate the latest in PSAP technology including fully adjustable Mercury Dispatch consoles.

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